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How do I receive products that are necessary for campaigns?

Product shipment

A
Written by Amelie

The brand ships your product straight to you, to the address you confirm when you sign your contract.

How it works

  1. When you sign, the "Address for Shipment" step shows your address. Check it and tick "I confirm my shipping address is correct."

  2. On some campaigns you pick your product. Items marked "May arrive late" ship once the brand has stock again. Items marked "Out of stock" can't be chosen.

  3. When the brand ships, you get an email titled "Your product has been shipped", with tracking details if the brand added them.

Moving or travelling?

Keep your address up to date under "Shipping Address" in your settings: creators.thecirqle.com/creators/settings/shipping-address. If you've already signed, also message the brand in your inbox (creators.thecirqle.com/creators/inbox) so they ship to the right place.

Product not arrived and content due soon?

If you haven't uploaded content yet and a review date is less than 7 days away, open the campaign, go to "Content Upload", click "I won't be able to submit content on time" and choose "I haven't received the product". The brand is notified, and your upload reminders pause while it's sorted out.

For any other shipping question, message the brand in your inbox.

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